WHAT DOES THE TICKET INSURANCE COVER, AND WHY SHOULD I PURCHASE IT?
With the optional TicketPlan cancellation insurance we offer, you’re protected if you unexpectedly can’t attend the event. Sometimes things happen beyond your control, and without insurance, tickets are generally non-refundable. * Event organizers are not required to refund your ticket: under the European Consumer Rights Directive (2011/83/EU) and the Belgian Withdrawal Rights Act, * The 14-day cooling-off period does not apply to services with a specific date or period, such as concerts, festivals, sports events, and other similar activities. For a small additional fee, you can protect your purchase and avoid losing money due to unforeseen circumstances. ✅ What does the insurance cover? Illness or accident (including immediate family members) *Unexpected travel issues (e.g., car breakdown or train cancellation)Death of a family member * Work-related obligations (e.g., unexpected transfers) * Other valid reasons as specified in the policy 🚫 What is not covered? Forgetting or changing your mind. Simply deciding you don’t want to go…
DO YOU OFFER REFUNDS FOR EVENT TICKETS?
The organizer is not obliged to grant you a refund. According to the European Consumer Rights Directive (2011/83/EU) and the Belgian Law on the Right of Withdrawal, the 14-day cooling-off period does not apply to services with a specific date or period, such as concerts, festivals, sporting events, and other events. If you purchased cancellation insurance with your tickets, please check your confirmation email for further instructions.